The Township of Oro-Medonte is committed to identifying and removing barriers, as well as preventing new barriers, for persons with disabilities.
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c. 11 was passed by the Provincial Government as a means of ensuring that goods, services, facilities, employment, buildings, structures and premises would be accessible to all residents by January 1, 2025.
The AODA consists of the following accessibility standards:
- Customer Service
- Information and Communication
- Built Environment
- Transportation All standards, with the exception of Transportation, apply to the Township.
Multi-Year Accessibility Plan and Report:
Under the AODA, all municipalities must prepare multi-year accessibility plans that identify which the actions the Township used in the past year as well as our future plans to identify, remove and prevent barriers confronting people with disabilities. Our Plan and Report was prepared with input from our Accessibility Advisory Committee.
For more information on the Township’s Accessibility Committee or activities, please contact: Donna Hewitt, Director Corporate & Strategic Initiatives at (705) 487-2171 Ext 2142 or by e-mail to
Customer Service & the “A-Team”:
The Township adopted its Accessible Customer Service Policy and Procedures in October 2009. As a requirement of the standard, the Township is responsible to ensure that all staff, volunteers and members of Council are trained on these policies and procedures.
The A-Team is comprised of staff from varying departments who meet regularly to update the training materials, review questions regarding legislation, potential barriers and concerns and conducts training for all new staff, volunteers and members of Council.
The A-Team appreciates any feedback and suggestions and reviews such with staff from neighbouring municipalities to ensure that the policies and procedures in place are providing the best customer service possible.
Do Private Businesses Need to Comply?
Compliance with the Accessible Customer Service Standard came into effect for private businesses on January 1st, 2012. To find out more on the requirements of businesses under the legislation and how to comply, please visit the Ministry of Community and Social Services website:
Customer Service for Private Sector; or check out their videos on YouTube.