Customer Service

We Would Love to Hear From You!

Please access our Customer Service Feedback Form by clicking the button below.

The Township of Oro-Medonte is committed to providing a high-quality and efficient customer service experience. Please find below, information regarding Township-related concerns, frequently asked questions, and common general inquiries.

Township of Oro-Medonte FAQs

Please find the answers to our most commonly asked questions below.

How do I apply for a parking permit in Oro-Medonte?

Parking in the Township is offered through HonkMobile, cloud-based technology which streamlines parking.

Oro-Medonte Residents

Oro-Medonte residents can apply for their parking permits through the Resident Parking Permit Form.

Please Note: Each vehicle requires a form submission (i.e., one application per vehicle). Residents will need to complete the form twice if they wish to receive two (2) parking permits.

After form completion, a confirmation e-mail will be sent containing the parking permit. Do not forget to claim your parking permit(s).

Non-Residents

Non-Resident parking permits are only available for purchase online. Please visit HonkMobile or click the link below to view the pricing and purchase a parking permit.

What you will need:

*Please note a valid email address is required to obtain a resident parking permit.

Please have the following documents or images ready to upload to the Resident Parking Permit form (Residents) or the HonkMobile system (Non-Residents).

Vehicle ownership document (i.e. green permit that is provided by Service Ontario upon registration of your vehicle) for each license plate you are registering. Please ensure the owner’s name, license plate number and address are visible.

Picture of proof of address (i.e. driver's license, tax or water bill from current tax year, cell phone bill from within the last 60 days).

To protect your privacy, once your application has been reviewed, images provided within the HonkMobile system are automatically deleted from the system.

Where can I purchase a Dog License in Oro-Medonte?

Residents can purchase or renew dog tags in several ways:

Online: Dog Tag Licensing Form – Township of Oro‑Medonte
Township Administration Centre: 148 Line 7 South, Oro‑Medonte, ON
Simcoe Woods Community Centre: 737 Horseshoe Valley Rd W, Oro‑Medonte, ON

What has changed with recycling collection in Simcoe County, and does the change in collection service provider impact residents?

As of January 1, 2026, residential recycling collection in Simcoe County is managed by Circular Materials, a not-for-profit organization appointed by producers under Ontario’s new Extended Producer Responsibility (EPR) framework.

For residents, this means:

Your recycling will still be collected on the same day and using the same carts. The only difference is that it will be picked up by new trucks operated by Emterra Environmental Inc. (Emterra), on behalf of Circular Materials.
For questions related to recycling, such as collection schedules, missed pickups or cart repairs, please contact Emterra directly by phone at 1-888-597-1541 or customercareont@emterra.ca
The County of Simcoe continues to manage garbage and organics collection, as well as operate waste drop-off facilities as usual.

For detailed information, please visit Recycling Collection Changes - Simcoe County

County of Simcoe Contact: Telephone: 1‑800‑263‑3199 Email: info@simcoe.ca

How do I report a by-law concern (noise, property standards, dogs, parking, etc.)?

By‑law concerns can be reported to the Township’s Municipal Law Enforcement Division. Reports can be submitted online or by contacting the Township directly.

Submit a By‑Law Complaint Online: Municipal Law Enforcement Request Form

Telephone: 705‑487‑2171 Email: municipallaw@oro-medonte.ca

How do I book a community centre or sports facility in Oro-Medonte?

Residents can book community centres, sports fields, arena, and other Township facilities through the Recreation & Community Services Department.

Online Booking Portal: Facility Booking – Oro‑Medonte
Recreation Department Contact: Telephone: 705‑487‑2171 Email: recreation@oro-medonte.ca

How can I tell if blue-green algae is present in a lake or pond, and what should I do if I see it?

How to spot a bloom:

Water looks discoloured - green, blue, turquoise, or olive.
Surface may appear coated with scum, foam, mats, or paint-like streaks.
Strong odours like rotting garbage, rotten eggs, or decaying plants.
Dead fish or animals along the shoreline.
You cannot tell if a bloom is harmful just by appearance. Stay out of the water and keep pets away if you suspect one.

Reporting Blue-Green Algae Blooms:

If you see or suspect a bloom, contact the Ministry of the Environment, Conservation and Parks (MECP) online or by phone.
The MECP will investigate and test the water for blue-green algae.

Visit the Simcoe Muskoka District Health Unit's website to learn more.

Township of Oro-Medonte

Customer Service Commitments

The Township of Oro-Medonte is committed to making it easy for residents, businesses, and visitors to find information, access services, and receive support when they need it. These Customer Service Standards set clear expectations for how we deliver service across all channels, whether interactions take place by phone, email, online, or in person.

Providing timely, respectful, and reliable service is a shared responsibility across the Township. Every interaction matters, and how we communicate and respond plays a direct role in the overall experience of those who connect with the Township. These standards support a consistent approach to service delivery and reinforce our commitment to being responsive, transparent, and focused on the needs of our community.

You can expect an initial response within two business days. While many inquiries can be addressed within that timeframe, some service requests require additional time due to their complexity or the need for coordination across departments. In these cases, department-specific timelines provide additional clarity, and updates will be shared to keep you informed throughout the process.

Our Service Principles

Our Customer Service Standards are guided by the following principles:

Accessibility

We ensure that services, information, and communication are easy to access and understand for all residents, businesses, and visitors.

Responsiveness

We provide timely responses, consistent follow-up, and clear communication so that inquiries and service requests continue to move forward.

Professionalism

We deliver knowledgeable, respectful, and courteous service in every interaction.

Accountability

We take ownership of service requests and ensure they are handled appropriately from start to finish.

Community Focus

We prioritize the needs of our community and support a positive and welcoming experience across all Township services.

Collaboration

We work across departments to share information and coordinate efforts, ensuring a seamless service experience.

These principles guide how we respond to questions, manage service requests, and communicate with residents, businesses, and visitors. They reflect our commitment to clear communication, consistency, and a people-first approach to service.

When engaging with the Township, you can expect clear and accessible information, timely responses, and respectful communication across all service channels. Staff are committed to responding within two business days, providing updates when additional time is required, and ensuring that requests are handled in a coordinated and efficient manner.

Our Commitment

These standards support a consistent and reliable approach to service across the Township. By aligning how we work internally with how we serve externally, we strengthen communication, reduce delays, and improve the overall experience for those who rely on our services.

Through this approach, we build trust, improve service delivery, and create a more positive and responsive experience for everyone who connects with Oro-Medonte.